How can we help?

Wrong or uncertain verdict

Open the result in the mobile app and choose Report issue. Include the complete ingredient label and explain what appears wrong. The report enters the protected review workflow; administrators cannot issue religious rulings, and scholar decisions require rationale and sources.

OCR could not read a label

Retake the photo in even light, hold the label flat, fill the frame with the ingredient panel and avoid glare. If the app refuses the image, use manual ingredient entry. A refusal is safer than a partial extraction.

Account access or deletion

You can sign out from Profile. To permanently remove an ordinary account, use Profile → Delete account in the app or the public account deletion page.

Privacy or security

Read the privacy policy. For a security issue, use the verified developer contact shown on the official Google Play listing and provide the minimum information needed to reproduce the problem.

Service status

The public scanner is available at scanhalalai.com/scan. If OCR is unavailable, manual ingredient analysis remains the safe fallback.